Client Care


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ᴥ Personal Care Services

BathingLaundry
DressingEscort
FeedingMeal
Preparation
Routine hair & skin careCleaning
TransferToileting
Assist with self-administered medicationWalking
Ambulation

ᴥ Coordination of Care Services

Regional Home Health Agency coordinates with third party skilled nursing and ancillary service providers to ensure client care is communicated across all providers and services.
 

ᴥ Payor Appeal Services

At the client’s request, Regional Home Health Agency’s experienced staff helps contest State and M.C.O. decisions to lower the approved number of attendant care hours.
 

ᴥ Supervisory Visits
Field supervisors will make routine visits to check:

If attendant hours and tasks are in-line with client needs.
The client’s general well-being.
If the attendant is completing tasks.
The supervisor will advise the client to report any changes.

ᴥ Advocacy

As client advocates, our experienced staff will request increases in attendant hours from H.H.S.C. or the M.C.O. based on the needs of our clients.
 

ᴥ 24/7 On-Call Supervisors

Our supervisors are on call 24/7 to ensure our client’s care is coordinated and communicated among all parties at all times
 

ᴥ Complaint Resolution Services

We take client complaints very seriously. Our policy is always to investigate quickly and take quick and decisive action to remedy all situations regarding the well-being of our clients.