Client Care

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    Disclaimer:
    By providing my phone number to Regional Home Health Agency (RHHA), I agree and acknowledge that RHHA may send text messages to my wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and you will be able to Opt-out by replying “STOP”. For more information on how your data will be handled please visit or see the privacy policy below;

    Privacy Policy:
    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    ᴥ Personal Care Services

    –Bathing–Laundry
    –Dressing–Escort
    –Feeding–Meal
    Preparation
    –Routine hair & skin care–Cleaning
    –Transfer–Toileting
    –Assist with self-administered medication–Walking
    –Ambulation

    ᴥ Coordination of Care Services

    Regional Home Health Agency coordinates with third party skilled nursing and ancillary service providers to ensure client care is communicated across all providers and services.

    ᴥ Payor Appeal Services

    At the client’s request, Regional Home Health Agency’s experienced staff helps contest State and M.C.O. decisions to lower the approved number of attendant care hours.
    ᴥ Supervisory Visits
    Field supervisors will check:
    –If attendant hours and tasks are in-line with client needs.
    –The client’s general well-being.
    –If the attendant is completing tasks.
    –The supervisor will advise the client to report any changes.

    ᴥ Advocacy

    As client advocates, our experienced staff will request increases in attendant hours from H.H.S.C. or the M.C.O. based on the needs of our clients.

    ᴥ 24/7 On-Call Supervisors

    Our supervisors are on call 24/7 to ensure our client’s care is coordinated and communicated among all parties at all times

    ᴥ Complaint Resolution Services

    We take client complaints very seriously. Our policy is always to investigate quickly and take quick and decisive action to remedy all situations regarding the well-being of our clients.